the form you (or your spouse) prepared on her initial visit to medical. Or, telling the vendor that if the claim isn't handled within, say, 10 days, then you will file a complaint with said office. 164 Salaries Benefits 95 Q&A Interviews 33 Photos Want to work here? Contact Number for Holland America Cruise Lines Martinis, of course. See. King Blues Club, the classical music of Lincoln Center Stage and cooking demonstrations and classes in America's Test Kitchen. Another Guest Relations said that HAL would probably do something, but unsure and by the time she transferred me, the person on the other line either was disconnected or hung up. The second in the line of our Pinnacle Class ships, her design draws inspiration from the elegant curves of musical instruments. The line at the desk was steady with people complaining. How can I contact someone at Holland America to discuss compensation 19952023, The Independent Traveler, Inc. Q&A: Cruise Insurance with Steve Dasseos of the TripInsuranceStore.com - Summer Session '23. We are close to being 5 Star Mariners, and this is really annoying. 1-206-626-7350 outside North America. Oh, and if you want to say I dont play enough, reach out to the casino itself, because my offers were for Verandah, free play, and free drink package. co. Then after months and numerous phone calls I finally received a partial payment. I submitted my Covid expenses last June. Seattle, WA 98119 The alternative is to book direct with the cruise line, spend lots of time on hold, and lose out on thousands of dollars of OBCs and other amenities. We are 3-star Mariners, and we have had Neptune Suites on recent cruises (shipboard personnel have been great). Loads of storage;the most we have encountered on any cruise ship. Forgot Password. No point in using phone or email - registered mail is the way to communicate so you have some record. Click here to reload the page in order to enable certain features. Thank you, all, for the recommendations. Vice president, food, beverage and guest services It hasnt. If it makes the OP feel any better, there are similar issues dealing with most cruise lines these days. Saturday - Sunday 7am-3:30pm Pacific Holiday hours may differ from above stated hours HOLIDAY HOURS SCHEDULE All times Pacific Time Sign Up For Special Offers Cruise Contract Privacy & Cookies And although some of the ship's public spaces are starting to look a bit outdated, the feel of the ship is still as relevant today as it was on its inaugural voyage. Holland America Line enhanced its guest experience and product development team with the addition of Michael Stendebach and Anthony Stice. The difference was my ins. 0 230-2019 Balic Cruise-229.JPG . Our customers enjoy additional savings with special discounts we've negotiated. 95 Q&A Interviews 33 Photos Want to work here? Stendebach joins as VP food, beverage and guest services, and Stice in the newly created role of VP dining and beverage operations. You will be able to leave a comment after signing in. Our complimentary Personal Cruise Consultants offer: Informa Markets, a trading division of Informa PLC. Mr. Antorcha has reviewed your concerns and asked me to express his regret for the disappointment you encountered. It's elegant, understated and mature. He also will oversee the development of wine and beverage menus and the optimization ofdining and beverage revenues. He contacted guest relations and got a reply from. Add Cruise Critic's Community Forums to your iPhone's Home Screen! Registered in England and Wales. He graduated magna cum laude with distinction from Duke University and holds an MBA from the Stanford Graduate School of Business. Contact Us | Holland America The sofa was soiled so much we wouldn't sit on it. 450 Third Avenue West Called on Dec. 28th to phone number 1-877-932-4259. I thought it a little strange that the captain, during his toast didn't recognize what we, the cruise passengers were going through. A casual, modern marketplace, Lido Market offers the widest range of food options on board for breakfast, lunch, dinner and a late-night snack. Put your phone on speaker, muffle it a bit and do something else while you wait. It might be some sort of "trip protection plan" in which case, it's not regulated (surprise!). Antorcha first came to Carnival in 2010 from Boston Consulting Group, a global strategy and management consulting firm, where he was a partner and managing director focused on clients in the travel and leisure industries. Primary Contact Canaletto is a relaxed setting with authentic Italian cuisine that is best enjoyed when shared. After college, he asked me, and my sister, if we would be interested in joining him in the travel business. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. He had loyal clients, and would personally deliver travel documents to their home or business. I just did, several numbers come up. I am also hard of hearing. How Do I Contact Guest Services by Phone? - Holland America Line But there are so many dining options for all meals, that it's easy to escape the din. So write a concise, polite letter explaining what happened, just the facts, no blame, no anger, and tell them that you are requesting a claim form. By She told me you cant book flights through hal anymore. All selections are included in your cruise fare unless otherwise noted on the in-room menu. Once I figured out that was not the case I submitted documents to our travel ins. When one of my concerns went unanswered I emailed the president. We have been told in the past that those offers come from the casino. This lady on the phone today is telling me its the cruise consultant who makes the offer. A manager on the ship provided a phone number that no longer is in service. Seatrade Cruise News is part of the Informa Markets Division of Informa PLC. The artwork throughout the ship is filled with masterpieces of Rembrandt and other Dutch artists, as well as maps of the world, and classic black and white photos depicting cruising on Holland America Line through the years. It's kind to share what you've learned about such a difficult situation to help others. Holland America Line: Reviews, Complaints, Customer Claims to get a check if lucky. Not permitted: Swimsuits and other pool wear, men's tank tops, shorts and distressed jeans are not allowed in any of the restaurants during the evening hours. Remembering Balis Bapak Lolec, partner, mentor, cruise aficionado, Industry mourns Gerry Herrod, visionary, serial cruise line founder, mentor, Tine Oelmann-Scheel joins Cruise Gate Hamburg. Holland America Zuiderdam Cruises: Read 1012 Holland America Zuiderdam cruise reviews. prompted then waited on hold for 1 hr 45 mins to get a rep. Enjoy an early dinner on your verandah before an evening excursion. Don't have an account? Little water pressure in shower. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Others simply go with a more traditional suit and cocktail dress. I appreciate the insight and hopefully they will honor a credit of some kind, (understanding it may take time to process). Stendebach will oversee all food, beverage and guest service operations and the development of operational efficiencies while driving product innovation and enhancing the overall cruise experience. The job is chaotic; you have to be fast at what . I think a lot of Hals staff has been working home for years so they should have figured it out by now. Strange times we live in, that is for sure. I hope you ( @cruisepro19 ) and your mother have a wonderful trip together. I suggest that in your emails and discussion with the cruise line staff you not use the word "negligence" as I agree that this will probably get your issue sent to legal. (Note: The spider lost the fight in the end). After many phones calls, many different stories of what was going on and being told many times someone would call who did not, I am now being told that it has gone to a refund company but they would not give me a number or name so I could get in touch with them. So he stayed on the phone while I took pics of all docs and emailed them to him. When not relaxing in well-appointed suites or staterooms, guests will have many innovative dining and entertainment optionsfrom Rudis Sel de Mer to Nami Sushi to the Rolling Stone Lounge, B.B. Amazing places deserve to be shared with others - why not Write a Review! Some may say this is BS but as others have said it's happening across many companies. All in all, an average cabin at best. . The security officer (SECO) onboard Oosterdam will have documented the accident involving your spouse (all the best to her for a speedy recovery), more than likely with photographs of the accident scene. From the pages of rock and rolls leading authority, our Rock Room band chronicles the best of the classic rock era. Copyright 2023. Michael Stendebach, left, and Anthony Stice. I'm recovering from a broken foot, so she has my very sincere sympathy. Hours: Monday - Friday 7:00 am - 5:00 pm For inquiries regarding travel agency set-up and maintenance. More Holland America Line reviews & complaints. jtopicz1, November 5, 2007 in Holland America Line. Due to a missunderstanding on my part I thought HAL was covering the quarantine hotel room in Vancouver. Prior to joining Holland America Line, Antorcha was chief operating officer at Carnival Cruise Line, where he worked for nine years. Remember the one I just got rid of came highly recommended . The ultimate steakhouse at sea, with an exceptional menu of Prime steaks, seafood and wine. Jan Swartz serves as Group President of Princess Cruises, Holland America Line, Seabourn, and P&O Australia, four of the nine worlds leading cruise lines in the Carnival Corporation & plc global portfolio of brands. It was hard to post about the loss of my father as he was an avid cruiser too. Holland America Line - Upgraded room not very appeasing. Holland America Nieuw Statendam Review 2019 - Cruise Radio The managers were excellent at their jobs and cared for the employees as much as the customers. Save up to 60% on. Guest relations staff not equipped to resolve issues and lying about various issues. So it is possible to transfer your fathers credits. They have insisted that I email guest relations, which is. Enjoy every moment together. Click here to reload the page in order to enable certain features. I have sent an email a few days ago to that address so I will give it time for them to reply. richwmn - it is encouraging to hear that a friend of yours did receive a reply through the Guest Relations email address. It will be a loss for everyone if the only way to resolve this matter is to file a lawsuit. They have insisted that I email guest relations, which is fine, and I will certainly wait until the timeframe they gave me to receive a reply. The concern I have is that my father passed away in May 2020 and he has a cruise credit on-file with Holland America from a cruise that was cancelled by HAL in April 2020 . When calling, be prepared to be on hold from 1 to 2 hrs to talk to anyone. to find out the staus. Asked for the supervisor again, she put us on hold and get a cruise consultants voicemail, i hung up. Order a salad, sandwich or entre any time. to find out the staus. By Also, my husband has a credit that I would like to use (sounds like that won't be allowed) which I can understand. Pressed #6 (Guest Relations) whenprompted then waited on hold for 1 hr 45 mins to get a rep. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. He owned the business with my mother, and another couple. Holland America Line Pay & Benefits reviews: Guest Service Agent - Indeed All selections are included in your cruise fare unless otherwise noted on the in-room menu. Holland America Line salaries: How much does Holland America - Indeed Holland America Eurodam Cruise: Expert Review (2023) Get Eurodam price drops 250,000+ people have entered their email. Realizing many industries are short staffed and are dealing with long wait times, I just want to get a definitive answer and rationale. Our two favored agencies have been around for several decades and our favorite TA only has 9 years experience and I sometimes tease her that we are breaking her in :). Evening: Evenings were a notch above with men typically wearing khaki-style slacks and button-down shirts and women wearing slacks and skirts (or sundresses on warmer itineraries). We want to try to make sure each and every guests booking is handled accurately. We ended the cruise by being persistent with the Hotel Manager and Guest Relations Manager, and Holland . The same morning my spouse waited 40 minutes before giving up and going to eat in the buffet. Holland America. I have never spoke to a cruise consultant and wife has only booked with 3/4 different consultants. The entertainment enjoyable. my lawyer was able to get minimum compensation, as the cruise lines have so many disclaimers and loop holes, and this was over 10 years agowith Covid today, I am sure its even tougher. Share your photos and videos with others to prove the truth of your words. . Office Hours: Monday through Friday 7am-5pm (PT) Travel Advisors: Group space can be set up via Polar Online. I have tried the Mariner phone number, Guest Relations phone number posted on the HAL website and the generic phone number of the website and have all looped me to the same spot. Holland America Guest Relations contact - Cruise Critic Thank you for sharing your experience too, and sharing a difficult topic to discuss. I loved my first season working at HAP so much that I will be going back this summer to work as a guest service host. It'a not worth getting upset about and I'll patiently wait for a check. Please know we have asked that our Refunds Department finalize your refund and get it expedited. The issue with TAs is that finding the right ones is not easy. You might use social media to get started, I've heard that is often quite effective. Over the years we have learned much by simply sharing tables on cruises and getting recommendations from other cruisers. But there are plenty of modern-day amenities and spaces that blend in perfectly including the rockin' Memphis-and-Motown band in the B.B. If you're searching for a Holland America cruise at an unbelievably low price, you've come to the right place! This was our first and last cruise on Holland America. There is no sense in getting stressed, but couldnt even speak to a Supervisor on Manager on the phone. Yes, they were trying to correct everything and were giving it their best 100% but what they needed was 500%, an impossible task. Speaking of the entertainment onboard Eurodam, it's top-notch and stays true to the quality Holland America has committed to. Search; FAQ +1-855-932-1711; Chat; Login | Register . I am surprised that the ship GM did not provide you with the necessary paperwork to get compensation. Unfortunately you will likely not get anywhere (except frustrated) without the services of an attorney. It is on the bottom of my PCC's email. Personal Cruise Consultants | Holland America Line The 360-degree Promenade Deck features traditional teak chaise lounges and plaid blankets that are reminders of the romance of sailing from eras gone by. I am assuming that you had no travel insurance since if you did this would cover your medical costs. I guess it is appropriate to say "whatever floats your boat" :). Amazing places deserve to be shared with others - why not Write a Review! The ship arrived to port late, we boarded late, left late, and arrived late to everywhere we were or supposed to be. I asked for a supervisor and she wanted to know why? He honed his skills with the Tao Group in Las Vegas, where was beverage manager and sommelier across five high-grossing venues. Web page addresses and e-mail addresses turn into links automatically. Gus Antorcha President, Holland America Line Gustavo (Gus) Antorcha serves as president of Holland America Line, leading the award-winning, premium cruise line known for immersive, authentic shipboard and shoreside experiences. Explore the Natural World with BBC Earth in Concert on board. Holland America Line - Changing the departure port of our cruise. 300 Elliott Ave. West. Room Service is only a phone call away. Enjoy a savory snack, a pint of lager or a traditional Dutch coffee in a space that exudes Dutch heritage from the moment you walk in. One suggestion: Do NOT have the start your interaction with HAL include the words "lawsuit", "attorney", or such. During that time, he also held positions as executive vice president, guest services, responsible for onboard operations; and senior vice president, guest commerce. I called again, this time with language barrier she tried pushing it on my cruise consultant. Add Cruise Critic's Community Forums to your iPhone's Home Screen! #1 Posted May 28, 2022 Hi Everyone, I've had a bit of a challenging time finding someone with Guest Relations who can assist me. It will take HAL 4-6 weeks to process everything but from what I understand, there will be no difficulty to do it - FCC, FCD and OBC - just time is all that is required. Enjoy an early dinner on your verandah before an evening excursion. After a week of trying to phone HAL Guest Services, remaining on the phone for over an hour on each occasion, I am quite frustrated. Better to document and define actual damages (including those caused by loss of use during the period of injury) and submit the claim. If you are looking to make some big bucks, you better call a lawyer. Thats a great ta. Settling this claim will take forever if a cruise line can't even answer the phone, how can you expect any action? Holland America Cruises: Best Price and Service Guarantee! Holland America Line - Cruise and customer service. He also worked as senior beverage operations manager at Royal Caribbean and corporate director of dining operations at Carnival Cruise Line. leaderpamela. Number 8860726. (I was having trouble blowing up the pic). Each day on board offers delicious dining options, world-class entertainment and enriching activities. Funny that this is a concern that I was just involved in. At 12 weeks I called again and was told it was in the que to be paid but they could not tell me when it would be paid. Have you tried to goggling Holland America cruise line corporate office phone number? 32 mins. The managers were excellent at their jobs and cared for the employees as much as the customers. Called Guest Services today on a Covid Quarantine expense from our April 2022 cruise. Upon arrival to our veranda cabin,there was mold/mildew in the tub area, no bar soap, no robes, no fruit in the basket, no ice in the bucket, a soiled couch (didn't even want to sit on it),a dirty veranda that was full of sawdust and glass that hadn't been cleaned. Unless you are retired most people arent taking 50 plus day cruise so very few will be losing thousands. But after college, I began a long career in the travel business. Holland America Line caters to affluent adults with midsize ships that carry between 1,432 and 2,668 guests. If you relate your question / concern here someone may be able to answer you or direct you to someone who can. Has anybody had any luck with trying to extend a credit? Copyright 19952023 The Independent Traveler, Inc. Does anyone have a guest relations email contact for HAL. I have tried the number offered, but that is only for personal consultants, which I do not have. Rubber stripping hanging off the bathroom door. Using the term negligence (legal term) is likely to get the claim sent directly to the legal department. In September they told me that my claim was approved for payment and to expect a check in 8 to 12 weeks. Seatrade, a trading name of Informa Markets (UK) Limited. Their online forms only allow 700 characters. Guest Services and Customer Relations would be one of the most difficult job on the ship however the working environment on board makes life easier and tolerable. Show. Powered by Invision Community. If HAL handles all such messages through Legal, then they'll do that anyway. Eurodam, which debuted in 2008, is a classic example of Holland America's attention to architecture, design, dining, enrichment and entertainment. Holland America Line Employee Reviews for Guest Service Agent - Indeed Generally, a hard-copy letter has more "mileage" within a business than comments provided in a more ephemeral manner. Im getting mixed answers, but nobody seems to be able to answer the question and have spent over 3 hours the last few days on the phone. As always, we thank you for your understanding and hope you and your loved ones are staying healthy and safe during this difficult time. Kings Blues Club, and the visually stunning two-level World Stage. After submitting our expenses to our travel insurance the insurance company, who did not cover a medium 3 figure balance, I submitted, by mail, receipts for that amount to HAL back on Nov. 24th for reimbursement. I guess it is appropriate to say "whatever floats your boat", Q&A: Cruise Insurance with Steve Dasseos of the TripInsuranceStore.com - Summer Session '23. I would very highly recommend taking this cruise with Holland America aboard the, Cruise Line Dress Codes: Holland America Line. Holland America Line enhanced its guest experience and product development team with the addition of Michael Stendebach and Anthony Stice. We love Alaska and so do our guests! Many passengers use Gala Nights as an excuse to pull the tuxedo and gown out of the closet and strut their stuff. Stice will focus on dining and beverage service operations across the fleet and at private island Half Moon Cay. Cruise lines got rid of a lot of their phone folks and it shows. Glass on veranda extremely dirty. When I called, they would not help at all. I should have known this info and would have negociated a lower price at check in (the room was not a $300/night room). Proceed with an abundance of caution. Hours: Monday through Friday, 5:00 a.m. to 7:00 p.m. (Pacific Time) Saturday and Sunday, 7:00 a.m. to 3:30 p.m. (Pacific Time) Holland America Cruise Lines has a number of different departments to assist customers in all areas. Michael Stendebach Guest Service Representative (Former Employee) - Anchorage, AK - January 15, 2019. Amazing places deserve to be shared with others - why not Write a Review! We disembarked at 10 pm, the ship was to sail on at 11 pm. Im 3 star, 6th cruise in 4/1/23, called Guest Relations or Customer service today.

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