Yesterday, Flixbus emailed me that my connection is cancelled, however they suggested other alternative connections. Later (and earlier) buses are not working for us because after that bus ride we need to get on another bus/train to come to our destination. All relevant general information and the conditions of carriage shall be provided for disabled persons and persons with reduced mobility in accessible form, such as large print, simple language, Braille, as a voice recorder). In long-haul transports, the carrier issues a ticket to the passenger (possibly in electronic form), unless other documents give entitlement to transport. Cancellation, exchange, bus ticket refund | ComparaBUS.com Finally, after 2 1/2 hours, FlixBus canceled the trip via text. After this date, additional fees will apply. This can be accessed on the following link: http://ec.europa.eu/odr. FLIXBUS - 84 Photos & 377 Reviews - Los Angeles, California - Yelp Check out our directory. Youll be asked whether you would like an invoice or the documents to be sent to your email address. Finally, after 2 1/2 hours, Flixbus canceled the trip via text, stranding about 40 of us in the parking lot with no other options at 1 a.m. Can I get my 173,116 Chase Ultimate Rewards points refunded? Flixbus owed you either a full refund or a ticket on the next bus. Cancellation Policy overview | FlixBus Step 1: Visit Flixbus' website here. But if you cancel later than that, a cancellation fee of 1-5 applies and is deducted from the voucher value. You can also use the Flixbus app to cancel the booking however the cancellation should come at least 15 minutes before the departure time. Such assistance shall include accommodation, food, clothes, transport and providing first aid. How to Board? How long do you wait for a refund : r/FlixBus - Reddit How to book your ticket and manage your booking, Book excess or bulky baggage, bring your bike or reserve a seat in advance, Information on your trip and the services on board, Lost & Found and answers to many other questions. Enter the voucher code in the REDEEM VOUCHER field and hit the REDEEM button. And due to this reason, it is them that you should contact in case you need some changes with your booking reservation. What should I do? I'm not sure if I'd trust Flixbus after that. You have two options: Change Info or Cancel. Can I change my booking? Do you know how much time it takes to get money back on my bank account? Tourists Beware: 8 TRICKS USED BY PICKPOCKETS IN EUROPE! 2 reviews of FlixBus - Downtown LA "The Public Transit hub across from the Public Transit hub. Settle a payment mode. My first major travel was in 2016 in the beautiful city of Cebu. You can change the passenger name or contact number up to 15 minutes before your departure time. Step 3: Select the trip you want to edit. FlixBus cancelled. Click on CANCEL. Flixbus also canceled my return bus on the San Jose-to-Los Angeles route, again via text message. Cookie Notice But if its less than 30 days, Flixbus will charge you cancellation fees. You can cancel the entire booking, or just a part of your journey via Manage My Booking. The compensations are not automatic, but must be enforced before national courts, if necessary. We publish the names and emails of customer service managers. You can then use that voucher to claim your money. How to Book Online? FRIDAY FORUM: Did we learn anything from last year's colossal errors? Witness my journey by following me onInstagram. How To Cancel My Flixbus Ticket? Click CONFIRM. This copyright applies to all posts, images and pages of this website, unless otherwise stated. Just go to the trip on your FlixBus App and follow the instructions. Each passenger may submit a complaint for an alleged breach of the Regulation at the relevant national enforcement body. If you have lost or found something on board one of our buses get in touch with us. (Antonio Perez/Chicago Tribune) Flixbus failed me on a recent trip from Los Angeles to Fremont, Calif. You will be charged around 5 Euros as a cancellation fee. Stole my money!! - Review of FlixBus, Munich, Germany - Tripadvisor Can I get a refund from GoToGate for my airline tickets? They rebooked me on a greyhound dirty and uncomfortable bus . Its a wide network of budget-friendly intercity bus companies operating in more than 30 countries, marketed under one FlixBus brand. Translation: It uses technology (like text messaging customers when there's a delay) to run a more efficient bus carrier. The same applies to changing or canceling a trip. How to Cancel or Reschedule a Bus Ticket - Wanderu By remaining on this website, you indicate your consent. 12 INCREDIBLE CHURCHES IN EUROPE You Can Tour Online. Its a German brand and it offers intercity bus service in all of Europe and the United States. told me if I don't want the new connection, I can get a full refund. Carriers like OurBus, BestBus, and FlixBus US offer credits or vouchers for canceled tickets. You may cancel your excess baggage, seat reservation or bike added up to 15 minutes before the scheduled departure time. NO Cancellation Fee is charged if done over 30 days before departure. Step 2: Fill in the required information. Step 3: They will send a new booking confirmation by e-mail when a change has been confirmed. Flixbus: Compare with other companies and book cheaper | Kombo General conditions for business and booking, General terms and conditions of carriage - Selection. Why Do Flights Get Cancelled and What To Do. Flixbus cancelled my bus trip then included only the option on the web site to get a voucher refund rather than cash refund, which should be illegal in my opinion. Cancel or change your ticket FlixBus Here is the survival guide you need, Want a warm-weather vacation with your family? What if I made a mistake while booking? On the next page, you'll see the amount that will be credited back to you. I contacted FlixBus on your behalf. In case of cancellation or late departure of a long-haul, the carrier or the bus station operator will notify the passengers departing from a terminal as quickly as possible, however, at the latest 30 minutes after the scheduled departure time, of the situation and as soon as this information is available and provide the expected departure time. Select the trip you want to change and follow the next steps. EUROPE ON A BUDGET: 23 Practical Tips for Backpackers, 15 EUROPE SCAMS You Need to Know Before Your Trip, HOW TO AVOID PICKPOCKETS IN EUROPE: 10 Things I Learned from Experience. Get Cheap Bus Tickets from $4.99 with FlixBus! All changes are subject to availability depending on the trip. Thats it. The carrier shall give notice to the passenger within one month of receipt of the complaint, whether his complaint was upheld, whether it was rejected or if it is still being processed. You can only reschedule a trip at a time. What is FlixBus and why did it leave them stranded? Click CONFIRM. Step 2: Fill in the required information. Archived post. You can reserve your seat for additional comfort or make sure you all sit together in case of a group booking. While waiting, follow us on these channels. info Install About this app arrow_forward With FlixBus, you can travel throughout Europe at affordable prices and are ensured a safe journey. To choose a new departure or arrival destination, you must cancel your trip and book a new one. They also are not allowed to refuse making bookings or issue tickets or remove the person from board of a vehicle due to a passenger's disability or due to his reduced mobility. My bus has been canceled and I rebooked it for a different hour for free but website told me that Ill get money for seat reservation back. But three? All the information you need to know about the current route from or to a particular bus stop. This claim for compensation and any fare refund does not exclude the right of the passengers to pursue, in accordance with national law before national courts, claims due to disadvantages that they have suffered due to cancellation or delay of the regular services. This cancellation stranded about 40 of us in the parking lot with no other options at 1 a.m. If, through the fault of the carrier or terminal operator, a loss of or damage to mobility equipment (a wheelchair or other assistance device) occurs, a compensation must be provided, which corresponds to the replacement value of the relevant equipment or the repair costs. Step 5: Just go to the trip on your FlixBus App and follow the instructions. To cancel added seats or baggage, click on "Cancel baggage/Extras". And in your case, it didn't work. my trip is about to end and they are telling me to respond it will take us 14 days. FlixBus Bus Tickets and Schedules | CheckMyBus To remove passengers from your booking, click on "Edit/Remove Passengers". Can I cancel my booking? To cancel your entire booking or part of your trip, click on "Cancel Trip(s)". But if its less than 30 days, Flixbus will charge you cancellation fees. It agreed to cover your Uber and Lyft rides and your Southwest Airlines tickets and offered you two vouchers for a future bus ride. Learn more about how to reserve a seat or make changes to your reservation. 10 Attractions in Tokyo for Pictorial: Our favorite Tokyo Instagram Spots! What seems the best option is to take a new reservation with a different route (different destination) so I would ask for a refund but I'm curious, will I really get it and how long does it take? The company apologized for your experience and for the delay in responding to you. Yosh Dimen is a full-time travel blogger. It arrived at the station on time, and we. Eu passenger rights and how to claim the compensation? Follow the link and choose between an alternative FlixBus ride and the option of receiving a refund. Can I get my money back? Traffic crawls along on the Stevenson Expressway near Pulaski Road in Chicago, Friday, April 13, 2018. Cancellation and Refund Policy, You can cancel your booking with Flixbus up to 15 minutes before your departure time. I immediately called FlixBus and informed the rep that I could not accept the new time due to other planned commitments. With over 400,000 routes across the globe, you can easily find the perfect option for your trip. In Clamart, a curfew from 9 p.m. to 6 a.m. was put in place on Thursday and was set to . And, generally speaking, a bus is a bus. Hi there! If youve ever gone backpacking around Europe, youve probably heard of FlixBus. For a more detailed list of cancellation fees, visit this page. FlixBus Reviews - Read Reviews on Flixbus.com Before You Buy | www We can't be held responsible for any untoward incident due to participation in this site. It varies on the date of your cancellation. They made me wait until 20:05 for the next bus, and after reaching out to their customer service for compensation under EU Law, they lied saying that I had rebooked my journey. Following this link allows you to choose an alternative FlixBus ride, as well as the options of receiving a refund or contacting customer service. To date, I have not received any response phone call from FlixBus. IS FLIXBUS LEGIT? Cancel/change your booking Reduced Mobility and our 1. (Antonio Perez/Chicago Tribune). All contributors are instructed to follow internationally recognised copyright and intellectual property guidelines. the worst company I have dealt with ever . But does the contract allow that? * This provision does not apply to passengers having tickets with open travel dates, as long as no departure time is set, with the exception of passengers who have a season ticket. Now I enjoy learning languages and other countrys cultures. So when you make a purchase we sometimes make a small commission, at no extra cost to you. Your rights to compensation are outlined in the Flixbus terms and conditions, also called the general conditions of carriage: www.Flixbus.com/terms-and-conditions-of-service. The seats the we got instead had a person behind us claiming we couldn't recline the seats since it was his space. If you cancel your trip 30 days before your departure, its free. Christopher Elliott is the ombudsman for National Geographic Traveler magazine and the author of "How to Be the World's Smartest Traveler." Rebooking requires the cancellation of the journey first. Manage My Booking will allow you to reschedule to another Flix ride free of charge or process a refund, according to the conditions in the market you are traveling. All rights reserved. I received same message on my Flixbus app. The value of the voucher will be deducted to the cost of your new ticket. Because your previous booking has been canceled, youll be issued a new booking number. We are always interested in finding an ideal solution for the problems of our passengers and to satisfy our customers above and beyond the passenger rights. The company apologized for your experience and for the delay in responding to you. In this post, well share exactly how to do those. You can not only book tickets on our website, but also via our FlixBus App or at our FlixShops and official ticket resellers. Scan this QR code to download the app now. Im also asking for a $500 cash compensation for the pain, and suffering FlixBus inflicted upon my family and me by their negligence. You can cancel your ticket up to 15 minutes before departure and get a full or partial refund in the form of a voucher. Enter the new name and save. Here's a FlixBus situation. This document is also called the general conditions of carriage. Right to Assistance during Cancellation or Delay in Departure On trips in the remote line service with a duration of more than three hours, the passengers are entitled to adequate assistance, if the trip is canceled or departure from a terminal is delayed by more than 90 minutes. When you have selected your desired journey, it is important to then confirm your selection. Flixbus is shit and this could be really stupid glitch in their systems. 2. One of these alternatives was basically the same route as I booked, it just originated from other bus stop at Amiens . Translation: It uses technology (like text messaging customers when theres a delay) to run a more efficient bus carrier. If you cancel your trip 30 days before your departure, its free. and updated on December 28, 2018. Witness her journey by following her on Instagram. Yesterday, Flixbus emailed me that my connection is cancelled, however they suggested other alternative connections. All changes are subject to availability depending on the trip. Yes, you can cancel your ticket using the FlixBus App. Flixbus has been helping people in Europe since 2013. For a more detailed list of cancellation fees, visit this page. To edit the contact details of the main traveller, click on "Edit Contact Details". An appeal to the Flixbus executives for more compensation could have helped, but the carrier wasn't obligated to cover your airline ticket, your car rides, nor your pain and suffering. You can cancel or exchange your tickets but fees are applicable: Tickets purchased at BlaBlaBus are non-cancellable but can be exchanged up to 30 minutes before departure for 5 for a change via internet and 10 by phone. Processing fees will apply. To cancel added seats or luggage, click on "Cancel Luggage/Extras". 3. Simply contact our service staff. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); TERMS OF USE & On the next page, youll see the amount that will be credited back to you. This selection is available for passengers, also when the regular service is canceled or the departure of a bus stop is delayed for more than 120 minutes. If you are happy with the new ride offered, click Rebook and you will be able to book a new ride. Its partnered with regional bus companies. Its also transferrable to another person. We offer the option to find and reserve a seat before your bus trip. I contacted Flixbus on your behalf. The amount depends on how far in advance you cancel your ticket. To date, I have not received a response phone call from Flixbus. Flixbus, however, is not responsible for customers day-to-day routes. I'm also asking for a $500 cash compensation for the pain and suffering Flixbus inflicted upon me and my family by their negligence. Here's how: Go to Manage My Booking and select "Cancel my booking" Enter your booking number and e-mail address / phone number Select "Cancel trip (s)" Select the trip you want to cancel and confirm You'll receive your voucher via e-mail* Discover new cities, visit your friends and family as. I tried calling customer service to get a refund but was kept on hold with no estimate of how long I would continue to be on hold and no callback option. Whether you travel with a wheelchair, are dependent on a service animal or are pregnant at the time of your trip, our bus partnersdo their best to make their buses as comfortable and accessible as possible for you. Train gave me 24 hours to cancel. I have booked a Flixbus route for this Sunday (15th May) from Amiens (Les Hor.) August booking number 1083708056 name Ramandeep Singh , Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. Were always here to help. Your email address will not be published. FlixBus: Flixbus = Scam - See 4,024 traveler reviews, 462 candid photos, and great deals for Munich, Germany, at Tripadvisor. They will send a new booking confirmation by e-mail when a change has been confirmed. Approved Contributors control their own work and post freely to our site. Any of these may not be reproduced on another blog/website without the author's expressed written consent. you were informed of a delay before you bought your ticket. Keep in mind that the departure time must be +15 min from the time of your confirmation. What Flixbus lets you do is cancel your original ticket and book a new one. Check the Cancellation Fee table here. Request a Refund - Flixbus MULTIPLE FLIXBUS CANCELLATIONS LEFT HIM STRANDED, Flying with children? Depending on the new trip, you might have to pay for the fare difference, or youll get a refund if the new trip is cheaper. Vouchers cant be converted or exchanged for cash. PRIVACY POLICY That bus was 40 minutes late, but the late status notification was not sent out via text until 8:53 p.m., only 92 minutes before the scheduled departure time. On the next page, enter the email address where you would like to receive the voucher. It simply states that to request a refund, you must use this contact form and include proof that you did not travel, which may be any of the following: I have never done this myself. On the next page, youll be presented with a new booking number and the voucher code (and the value of that voucher), which you can use to book another Flixbus trip. How about an extension? On the Manage Booking dashboard, cancel the trip you want to change. and international trains that start or finish their journey outside the EU. Please contact me 7185764412, reservation number 3015545930 I would like my refund in my account please, Well I will keep think twice about using them ever again, Thats bull shit they cancel trips with no warning. Manage My Booking will allow you to reschedule to another Flix ride free of charge or process a refund, according to the conditions in the market you are traveling. Remember that you shouldnt put the # sign with your booking number. If, however, the price is lower, the difference will be kept on the cancellation voucher and can be used for different bookings. Thankfully, I have never had to file a refund request. I just dont know how they define unused here and what the timeline is. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Need to change or cancel your trip? Learn how your comment data is processed. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Time or destination of your trip (Cancellation fees will be applied), Passenger name (Changing is free of charge), Phone number (Changing is free of charge), Open the Flixbus Application then go to . Read the full terms here: Terms of Use and Privacy Policy, CONTACT US Plus, we have insightful letters, insider tips, and more. In order to makeyour journey as comfortable as possible, FlixBus offers a wide range of different services on board for you. If your train iscancelled or delayed, you always have the right toadequate informationabout what is happening while you are waiting. My goal is to visit at least one country each year and to share my experiences with other people through writing or blogging. It agreed to cover your Uber and Lyft rides and your Southwest Airlines tickets, and it offered you two vouchers for a future bus ride. Take note of both codes. Keep in mind that the departure time must be +15 min from the time of your confirmation. This includes all text and images that they use within their own work. Greetings fellow traveling beings. A new wave of rail strikes is set to hit train journeys in July. However, there are some notable exceptions. You will also find a REDEEM VOUCHER textbox on the sidebar. Our help is free. The bus was scheduled to depart at 10:25 p.m. Its time to ban airline seat selection fees. Independent FlixBus review: Budget bus travel - Rome2rio If you continue to use this site we will assume that you are happy with it. In addition, the carrier shall provide reasonable and appropriate assistance after an accident in long-distance line service, with regard to the immediate practical needs of the passengers. My brother died. Stop touching the seat in front of you. Passengers may submit complaints within three months after the actual or planned implementation of a bus service at the carrier. Step 1: Open the Flixbus Application then go to My tickets in the menu bar. Didn't get the seats we had booked as the two drivers didn't care if people sit in their assigned seats. But if you cancel less than 30 days before departure, a fee applies and is deducted from the voucher value. All Rights Reserved. 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Reddit, Inc. 2023. Should it be possible to remedy the reasons why the passenger was declined booking or accessing the bus, for example by having a person present that can provide the required help, then the passenger has the right to demand that the accompanying person can travel free of charge. My ride was cancelled. Your comment is now queued for moderation! FlixBus Reviews | Read Customer Service Reviews of flixbus.com - Trustpilot Flixbus = Scam - Review of FlixBus, Munich, Germany - Tripadvisor Do you have a question with regards to your booking or your trip with FlixBus? However, I'm nervous whether the connection really exists. Can I get a refund? I had canceled online 4 tickets But still I dont have my money back in my account its about 90 euro ,When I have my money back ? For example, with FlixBus, free cancellation is allowed up to 30 days prior to departure. To edit a passengers name, click on "Edit/Remove Passengers". Becoming the First Filipino to Travel the World at Age 77, 6 Best Things To Do in Nisyros, Greece [with Suggested Tours], 10 Best Things To Do in Folegandros, Greece [with Suggested Tours], 10 Best Things To Do in Syros, Greece [with Suggested Tours], The 10 Best Camping Sites in Luzon that We Recommend, 9 Best Things To Do in Matsue, Japan [with Suggested Tours], 5 Best Things To Do in Porto, Portugal [Travel Guide to Porto], List of the Best Hotels in Kansas, USA from Cheap to Luxury Hotels, How to Change or Cancel a Flight on DELTA Air Lines [Tips to Get Refund]. An appeal to the FlixBus executives for more compensation could have helped, but the carrier wasnt obligated to cover your airline ticket, your car rides, and definitely not money for pain and suffering. Within three months of receipt of the complaint, he must send him a definitive answer. You can do this directly on our website up to 15 minutes before your departure. To change the date or time of your trip, click on "Change Departure Date/Time" and confirm the new selection. I mean, I can understand one cancellation, maybe two. American Airlines changed my flight. Two Monkeys Travel Group takes its own responsibilities very seriously, so if you feel that any part of this work is abusive in any way, please send us an email so that we can investigate - [emailprotected]. Travelers are breaking this rule for a cheaper flight.

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