NEVER again will I fly with Viva Aerobus. This time it went through twice. Headquarters: Monterrey Intl Airport, Carretera Miguel Alemn Km. As I said, I cant complain about them. A really good medium-sized coffee is 35 pesos ($1.75 U.S.). Party Rental in Pontiac, MI - Full Service Support. Viva Aerobus Baggage Fees Review - Worth It or Not? - 2023 - VastTourist Visa charged them back for one of the charges and now they say I never paid so there is no money to refund. They stated that because the ticket that I bought was under a promotion they hold the right to change not only times of flight at the last minute but also they hold the right to change the dates of the flight. However, be advised that not all planes offer this service, and the service doesnt always work. See you soon! That is, with some research that will be outlined in, Read More How to Find Cheap Flights from LAX to AspenContinue, Are you looking for the best ways on how to cancel Saudi Airlines ticket? Neither of which have a guarantee of not being changed again, nor do they offer any compensation for the time, the extra hotel night, or even refunding the money we've already paid so that we can pick up a separate flight with another company. Should I be going that way, Ill certainly consider them. Book Viva Aerobus Flights & Reservations (VB) - Expedia.com Iimmediately as I boarded no claustrophobic sense. This is the airline I always fly when going to Monterrey from Houston. Mexico City Airport has two terminals a few kilometers apart, with a train providing free transfers. You can check out the best Tips On How To Get A Cheap Airline Ticket. Here you can compare fares from all over the world and pick the one that suits you best. Viva Aerobus | Book Flights Online & Save - Alternative Airlines The fees vary based on the route, weight, and size of the bag, as well as whether or not you check in online or at the airport. We contacted customer service at least 10 times in the two hours before this to reschedule our flight, but no one answered. ), This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. I flew this Mexican discount airline once, from Cancun to Tuxtla in 2018. I might as well burned $375 of my hard earned money. Travel insurance can save your life. Finally, they try and knock up a load of extras. Turns out you can only change it to a different time on the same day. I suddenly get a reply from a loud voice in the front, I took it down! I have flown with them several times so I have quite a lot to say. ==>> Book your flight now!!! Given that you travel light, with two bags that dont exceed the dimensions of 55 x 40 x 25cm and 10kg (22lbs) in total, Viva Light covers you completely. However from our experience it is true about . Additionally, you may need to disclose proof of payment if you booked the VivaAerobus flight by the OXXO or BANAMEX payment method. Now they ignore our emails and calls. On the emails it stated to show my at least 55 minutes prior to the flight. When I finally spoke to someone, they said that they wouldn't reimburse us because it says in the terms of service that they don't accept cash at check in which is * . We were not compensated for the delay, at the arrival our luggage were not dropped off at the terminal after 2 hours later. Because of the measly $40 pet fee, they told her that she could not board the plane, would have to buy a ticket for a different day (which have now gone up in price by a factor of 500%) and would lose all of the money we spent on the tickets. Weve missed connecting flights and been unable to get our rental car because of coming in too late. There is no in-flight entertainment. Not all places are equally accessible to visit by oneself. Jump to Mexico City to stroll its overcrowded streets and take a tour of Tenochtitlan, the former Aztec capital. And this parameter certainly isnt among the priorities when you travel short distances and save money. CAN"T BELIEVE THIS!! When I come back my sweater was gone. However, they have a menu in the back of their seats with items for purchase. None of the agents are congruent with the information they provide. Im willing to pay for the difference and get there faster and more comfortably. That said from your Article it seems VivaAerobus are inconsistent in what they offer depending what route you fly which doesnt sound ideal. DID NOT OFFER TO PAY FOR AN EXTRA NIGHT EITHER. Viva aerobus (is cheap flying really - Viva Aerobus - Tripadvisor Buses operate to Playa del Carmen or the central station, but depart infrequently and tend to be full, forcing you to balance on one leg. ALL OVER 2 TWENTY DOLLAR BILLS! You can unsubscribe at any time. Seats are comfortable makes taking a nap nice Spacious leg area even with my small bag down there under the seat infront of you One of the nicest flights taken, DO NOT TRAVEL OR BOOK ANY FLIGHT WITH VIVAAEROBUS, IT'S THE WORSE AIRLINE. You have to pay more. Other parameters (boarding, seat comfort, leg room) are at least average, while the value for money and cleanliness, according to the VivaAerobus reviews, are above-average. I asked for a cup of water to take a pill and they gave me water from the sink. If at anytime you track the departures, any airline will have delays. Their flights have an excellent on-time record and they are very organized yet strict on their boarding procedures. The airline operates over five routes to more than 25 cities throughout Mexico. Remember its always cheaper to do things online rather than in person. Have you already booked tickets with Saudi Airlines, and do you think of canceling them? Get the latest Ann Arbor Local News, Sports News & US breaking News. The next day, I was sent another email saying that my incoming flight was cancelled and that there were no other direct flights available on that day. It's a goldmine of consumer insight you can use to create fresh, ultra-useful content, products and services. Attendant's not once offer not even glass of water or as walk buy they look straight down isles and I sat up front considered 1st class lol , they had my luggage compartment all full other people's bags n I had to put not above my seat but half way back the plane then have to wait for all plane unload before I could go to the. And, of course, dont forget to check back often to read about more tips on Mexico travel. Read on, so you will take a closer look at Viva Aerobus baggage fees and determine whether or not they are worth it. You can buy your tickets onboard. At that time, not only were there no flights going out, there was a government shutdown and we were advised to not travel to Mexico as it was in Stage 4. All they said was that there was nothing we could do but pay for another ticket back to Guadalajara. The airline is known for its emphasis on customer service and commitment to providing a stress-free travel experience for its customers. Another thing I like about Viva Aerobus is that they offer late flights, at least in Houston where I live. VivaAerobus, the Mexican low-cost airline, covers the entire country with affordable flights. You get the picture, right? My brother arrive 3 hrs early for his international flight, he did check in 24 hrs early and 15 MIN BEFORE BOARDING was call to the front desk to tell him that he couldn't board because US INTERPOL say that he have a record *which of course is nor true), he immediately call the US embassy and they tell him that they didn't have any criminal record of him, I start to look the red notices data base of Interpol and of course there was nothing, i send him that info to show the airline and they only say I'm sorry there is nothing that we can do, they deny a refund unless he gets a letter that state he doesn't have a record with Interpol which we just learn that is a lie, that letter doesn't even exist! Steer clear. but when I bought the ticket, of course there was no information about it! Im telling you IF YOU BUY A TICKET WITH THIS AIRLINE YOU ARE GOING TO REGRET IT! I had to cancel my hotel reservation. Other benefits include free flight changes and cancellations as well as special offers on hotels and car rentals. 30 minutes delay, plane was clean and personnel was friendly. DO NOT USE VIVA AEROBUS!! Just my guess, Im no expert. To learn more about extra services, check out this link. Viva Aerobus also offers an extra baggage allowance for sports equipment such as golf clubs, skis, and snowboards. A really good medium-sized coffee is 35 pesos ($1.75 U.S.). They let me accidentally pay 2 times for the same ticket but never returned me my money. I want to inform any possible passenger about what I consider to be unethical practices by the airline however. Fleet size: 55. Try instead INTERJET, AEREOMEXICO, etc but never use them. Date of experience: November 10, 2022. List of Streets in Redford, Wayne County, Michigan, United States THE CHANGE MY FIGHT RESERVATION AND TIME DID NOT WORKED OUT FOR ME , I CALLED THEM TO GET A REIMBURSEMENT AND THEY RIPPED ME OFF AND KEPT THE A FEE THAT WAS SUPPOSED FOR TAXES FOR FLYING. Not too long ago, Mexican airlines stopped including TUA (airport taxes) in their online tickets. Glad to hear that! Trust me, its worth it. > Book your flight now!!! Don't fly with the worst mexican airline. There are so many reviews out there, even horror stories. It is the worst airline to resolve an issue with it. !We purchase our tickets 2 months ahead of time first from Tijuana to Mexico City, then from Merida back to Tijuana. Your email address will not be published. Please don't fly with Viva Aerobus. Great value for money! This company is a bunch of crooks. They promised to send my luggage over, but failed to do so. Almost all the contact Ive had with them has been in person and I have never had any problems. There are many search engines, but the one I highly recommend is Skyscanner. The customer service was Horrible! Prepaid taxis and hotel shuttles provide convenient transfers to Cancun. Ann Arbor Local News, Breaking News, Sports & Weather - mlive If I could leave negative stars, I would. I told her that my family would be flying back monthly to visit me as well as friends and family would regularly be flying down, and that I would make sure that none of them flew with VivaAerobus if they didn't resolve the issue, amounting to thousands of dollars in lost revenue for their company. The costs are lower than many other airlines, making them an excellent option for travelers on a budget. 1 stop. I have read tons of bad reviews on other low-cost airlines, but I cannot express my opinion on them as I have not flown any of those. I saved a lot of money too. Please take special precautions regarding your booked baggage. Taking them may be a bit of a gamble, but I would try them again. I would never take a flight with them, they only care about money. My parents are 69 & 75 with health problems. Look for a VIVAAREOBUS CA Fraudulent bill on your credit card.

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