in 2020 the same, 2021 the same On July 19,2022 I received a letter from Holland America stating my request was granted and I should receive payment of $4280.00 in 6-8 weeks. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. I reached out on Ask PEI inquiring about NOT a happy customer with Holland America Cruise Line! Had a conversation with another passenger who said they had been on an excursion which returned at 21.00 only to find the restaurants had finished serving and the only food available was a pizza.Disgusting.Some of the staff tried to be helpful without success,but the cabin boys couldnt do enough for you and went above and beyond whenever asked.At one port we called at we encountered a protest against the cruise liners stopping at the ports going up to Alaska as the majority of the shops are owned by the shipping companies which take business away from locals causing the hardships in the winter months.To sum it up all the Holland America ships are money making machines. Impossible to get a human on the telephone. When I first went back to Holland a very nice Rep said yes Holland had to handle first and we were also entitled for daily meal allowances during our quarantine period, even though we chose to go home and quarantine there it would not make any difference on the meal per diem. Four and a half months later it has not arrived. The last five or six cruises, we've have ended up in medical nearly every trip! Holland America Line Reviews | Read Customer Service Reviews of 2x300.00 us $ deposit id: [protected]. We use dedicated people and clever technology to safeguard our platform. This contact was published on March 2, 2015 Diarrhea, vomiting and Covid..,,we hit the trifecta on our May 2023 Baltic cruise .the ship was a floating Petri dish of virus.this was our second cruise on HAL that Covid was an issue.we self isolated with our sickness and did not contact the ship doctor.we are 3 star and should be 4 star by the end of the cruise.would not recommend HAL, but are stuck with them because of our Mariner statusin addition they were not flexible with our have it all package when we could not experience the two Pinnacle dinners due to our illnesses we needed a doctors note for a creditso to spread the viral love we are going to the Tamarind the last night.the HAL service desk supervisor is a moron, why she would not issue a credit because of illness is a mystery. Im sure they would charge you for the air we breathe if they could. Here I have to agree with the OP. Thank you, Desired outcome: Jan 8 - Jan 15 Nieuw Amsterdam cruise. HAL is not being sinister if they are actingwithin those Terms & Conditions. Hi, I'm new to this forum and relatively new to cruises having done only a couple before. I chose the option for a full refund including airfare. No hard copy of my statement given at end of cruise Friday 27 Jan 2023 Mar 27, 2023 1:47 pm EDT Verified customer Featured review We've traveled exclusively with Holland American and know what the experience is supposed to be. This guide on how to solve a customer service problem will help you resolve most problems with the company. I was connected to 4 different people with the same result. They are the ones that change the agreement and ports of call not **, we would not have booked this cruise with the changes they made. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints. I was notified Nov 28, 2022, regarding the *** Holland America has had more than the 6 to 8 weeks since then to process the refund. I was told by 2 HAL reps that I could not place my order -- that it was too late. So if you were offered an opportunity to rebook and apply all the payment to another sailing datefor one of your cruises,you were apparently much better off than most people who cancel. Sailed on the brand new Rotterdam. 2023 Holland America Reviews: Cruise Lines - ConsumersAdvocate.org If your browser doesn't ask your location and your city still doesn't appear, try these steps: Please enter something you would like to search for. An abominable check in process. Heres the thing. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Holland America Line, Holland America Line earns 91% level of Trustworthiness. By the time you did the math, we probably ended up giving HA MORE OF OUR MONEY then our friends, yet they got the "promo" code. Difficult to say since there is only one perspective on the issue. Brian Webb. It goes against our guidelines to offer incentives for reviews. On this, there is no question that the OP brought on this mess by not purchasing travel insurance in the first place. Please stay on the line and a representative will be with you shortly.". The food on the Eurodam was amazing as were the amenities on the ship. it felt really bad because we had to air evac my husband (17,000$) the loss of the cruise and the have it all on top of that. Please begin by refreshing the page to see if your location populates the Near field. I don't understand all the intricacies of booking, but we just got stuck for a deposit when we cancelled something on Princess. He eventually hung up on us. I was told in no uncertain terms that the $'s would be posted that night to my credit card on file. Also, my wallet was taken out of my room the day before the cruise ended. They have zero respect or concern even for loyal customers. That's what I consider the OP's problem. BBB is here to help. The language barrier made it difficult for me to hear what was going on. Contact Us Need Help Planning Your Cruise Vacation? Purchased watches which led to the most horrible and violating experience between ship staff and Florida Customs Officers. Use this comments board to leave complaints and reviews about Holland America Line. Airline scammers are posing as fake call centers, Consumer Alert: Double-check the name on your airline ticket, or else , Annoyed on a plane? Sign Up and create one today. Also, some people were so rude, plus we'd been queueing at the bars for ages and the bar staff just served the next customers who pushed in line.Day trip prices were extortionate.The evening shows were ok but nothing amazing, Marella do full on proper stage shows with sets, we simply had dancers on a blank stage dancing to music.I won't be using HA again. While in the USA three weeks ago I phoned your company to explain the situation again,and I was told that , yes I was owed money and that I would be contacted in 48 hours when the operator had spoken to the appropriate departmant. Cabin 5007. Holland America Cruises Reviews - 1497 Reviews - AffordableTours.com However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Does HAL actually have a customer/guest relations department or is that post just a black hole? I had the same experience in May after b2b cruises. Just wondered if any of you has had any dealings with Holland America's customer service office in Seattle, or tried to make a complaint. In this case, however, the PCC's mistake did not result in a loss to the OP, it simply gave the latter false hope for a couple of days. Customer Reviews are not used in the calculation of BBB Rating. I find that HAL is tops on quality, pricing and serviceI am a 4 Star Mariner who has made a commitment to travel exclusively with Holland America after sailing with Cunard, Celebrity, Wind Star (which were also nice in their respective ways)! There seems to be no complaints department and the consultantcould only connect me by phone to his "lead", a person who gave only his firstname and would not even furnish me with his surname, job title, contact phone number or email address! My last conversation with Guest Relations at Holland America was In March 2023 and was told it has been approved and in the Que to have refund processed. Submit a complaint and get your issue resolved. The food was delicious and the staff helpful and friendly. Do these thieves ever reimburse their clients? I cannot see myself booking another cruise with HAL unless I get everything in writing before I pay for the cruise. Nearly 2 hours for breakfast! I have been trying to contact the customer services department as well as I'm disputing some monies that were applied to our account when they shouldn't have been. They deleted two countires and a city we were looking forward to going to. What industry does Holland America Line compete in? How difficult can that be ?and anyway how can you authorise my card without my signature.HAL Kindly refund my money with an apology and adequate compensation for the gross inconvenience.Not good enough! DH broke his hip right after final payment, and we got our money back since we had travel insurance. Have Us Contact You General Reservation Assistance Making a Group Reservation Ship Services Full-ship Charters & Incentive Groups Shore Excursions Hollandamerica.com you are considering visiting, which is associated with Holland America Line, is very old. Add Cruise Critic's Community Forums to your iPhone's Home Screen! *This company may be headquartered in or have additional locations in another country. Cabin 6076 Gorgeous views and family made this cruise!! Holland America Line reviews first appeared on Complaints Board on Oct 6, 2008. A solution that corrects the original error, but does nothing to solve the OP's problem. Case: 1-9332240712 Booking: XJXL9Q We are still waiting for REFUND of TAXES, PORT FEES, and TRANSFER from Ship to Airport. Getting someone. However, since the error the HAL employee made was in telling him he could cancel and rebook, the corrective action for that error would be to reinstate his original booking then allow him to make an informed decision with the actual facts. Anytime I rq a supervisor the flight agents in the Philippines advise me no problem even though my first and middle name are together , also for my sister. Wish I could cancel this upcoming trip. HALis starting to do nonrefundable deposits on some fares. Been on 10+ cruises.Yes they are definitely limited on entertainment but I was cruising for some rest and peace and quiet. The agent did not speak English and was spouting off nonsense. +1 661-645-7156 Amazing places deserve to be shared with others - why not Write a Review! Anyone can write a Trustpilot review. I ended up being told that I would need to pay over three times that amount for the room, which I agreed to do after **** provided SOME onboard credit to compensate, even though the rate I agreed to pay minus the ** is still much higher than what I was originally told.

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