The parties submit to the exclusive jurisdiction of the Courts located in New York, New York. Click here for directions on returning more than one item. By focusing on and aggressively promoting its no-questions-asked return policy, Nordstrom has enhanced its position as a company that provides unique customer service. padding-left: 0px; Returns that require more than one box must be labeled with a box number (1 of 5, 2 of 5, etc.). If you rent a textbook or other physical materials from us, the following shall apply: Your right to use and access the material or digital courses for which you purchase a License to Access on this Site, will terminate upon the end date indicated at the time of purchase and in your Macmillan My Account or earlier if such course is cancelled. Promotional codes cannot be applied to digital textbooks/e-books. USA: prepaid label for a fee of C$19.95 OR ship with your own courier. MPS Returns Center Copiesof the invoice, packing list, and chargeback paperwork must be included in each box. To request a refund, go to your Macmillan My Account page, select RETURN, and print and use the packing slip provided. We are now offering FREE STANDARD SHIPPING onNorth American ordersover C$150 or under for $9.95. License to Access Purchases and Refund Requests for Licenses and Digital Products. Feb. 6, 2010 10:52 a.m. PT. If you return a product to us outside of the 30 calendar days, we will not refund you and we will not send the product back to you. YOU ARE RESPONSIBLE TO KEEP TRACK OF AND RETURN YOUR RENTED PRODUCT TO US BY THE DUE DATE. You may be charged for each individual order you place or your individual order charges may be combined and your form of payment charged once for all of your orders combined in your next billing cycle. Acceptable Returns You can request a full refund of the purchase price we received from you by crediting your form of payment used for the purchase, if we receive your refund request via your Macmillan My Account Page within 14 calendar days of your purchase. Print your packing slip. Books must be returned within 90 days of authorization. The return process is the same as for physical textbooks. Check the, No. WE MAY BUT ARE NOT OBLIGATED TO PROVIDE YOU WITH RENTAL RETURN DUE DATE NOTICES. If you are eligible for a product refund based on the foregoing, we will credit the credit card that we charged for the rental for the refund amount. Physical Product Purchases. Returns on titles which have been out of print for more 180 days are not eligible for credit and will not be returned to sender. You can find our full Return Policyon the Support Community. Shipping Claims Permission is not required for Specialty returns. Employees may contactcompliance@macmillan.comto request a copy of a specific Macmillan Policy, including: We also have guidance for Macmillan employees on various topics, including: Corporate Information | Copyright@ 2017 Macmillan Publishers, Approach to Anti-Bribery and Corruption (global), Social Networking Policy of Macmillan (global), Macmillan Equal Employment Opportunity Policy (US), Macmillan Policy Against Discrimination and Sexual and Other Harassment (US), Macmillan Global Policy Against Discrimination, Harassment and Retaliation (global), Handling confidential and competitively sensitive information. If some of a return is unacceptable, we will send the entire return back at the customer's expense. iOLab Solution for Physics Labs | Macmillan Learning US If returned collect, shipments will be refused, unless prior authorization was granted. Student Store > What is your return policy? - macmillan.force.com Check the, No. Your right to object to any other billing errors shall be waived. policies for people with cancer and/or carers. If you did not receive your order, go to your Macmillan Learning My Account Page and select RETURN, for the order not received in time for your course. Bring your package to a UPS shipping center in the U.S. You are responsible for the cost to ship the returned product back to us. Any request for a refund must be made within 21 calendar days of your purchase, in accordance with the following procedures. Bottom Line Business Plan. If you already have a policy, you may want to revisit it in light of this guide. Pack cartons securely and tightly using appropriate packing materials (do not use shredded newspaper or packing peanuts). For more information on specialty notebooks, check out ourProductspage. We may offer discounts to first-time purchasers, such as waiving shipping fees on first orders or applying discounts on fees for a limited time. If we erroneously shipped you a damaged product or incorrect product from what you ordered, in addition to the above refund, we will refund to the form of payment that you used for the product purchase, the original shipping fees we received from you at the time of purchase. If a bundle contains a Physical Product Rental, the only form of payment that you will be able to use for the whole bundle is a credit card. If we erroneously shipped you the incorrect product from what you ordered or a damaged product beyond reasonable wear and tear that you cannot use in our reasonable discretion, in addition to the above refund, we will refund to you the original shipping fees we received from you at the time of rental purchase. Detailed list of contents-including quantity, ISBN and title. If in the unlikely event your product has arrived faulty in . If your returned product is not in the same condition as we shipped it to you, such as but not limited to having any rips, tears, handwriting, highlighting, bent or missing pages, you will not be entitled to a refund and we will not ship your non-refundable product back to you. You will receive either the U.S. or Canadian edition for certain titles, as indicated at the time of purchase. All such software is licensed and not sold. margin-top: -30px; View full policy. Enter your order number and billing postal code, then click submit. full list of book publishers that offer free returns & exchanges. Plymouth, MI 48170, Invoice number and box number must be on outside of box, Copy of original invoice and packing list, Unacceptable returns may be refused or sent back at customer's expense, Strong boxes (275 lb test), no packing peanuts or shredded paper, Packed correctly (see our shipping guidelines below), Required information not on outside of box. Has your College Quest shifted to online classes? If you purchase a Physical Product, or License to Access and/or rent Physical Product or any bundle thereof, you hereby agree to pay us all applicable charges pursuant to each respective order. All returns must be in sellable condition (e.g., price stickers removed). Please wait iClicker Student App (Student Response System). Use strong, undamaged corrugated cartons (275lb test cartons are best). Customer must notify Macmillan/MPS of any change in its, or its indirect retailer's, returns-processing or destruction procedures or controls. If you apply a promotional code to your order, the promotional code may discount the price on a single item, part of your purchase, or an entire purchase based on the eligibility of the items in your cart and the shipping method selected. No, Macmillan does not offer free returns & exchanges. IMPORTANT PRIVACY INFORMATION FOR MACMILLAN STAFF IN THE EUROPEAN ECONOMIC AREA here. Once you checkout, you will receive an email with link to your course. College Quest Blog. How good is their customer service for returns? Please allow 2 - 10 business days for the funds to go back on your original form of payment ie. You will receive either the U.S. or Canadian edition for certain titles, as indicated at the time of purchase. You will be charged whether you use the product or not. These books will be returned to sender (for chains, the return will be to the central location) via a carrier of the senders choice at the expense of the party seeking the return. Used 9 Times Get Code See Details 35 % OFF Get 35% Off on Select Offers Used 2 Times Get Code See Details 10 % OFF Macmillan Featured Deals! If we erroneously shipped you a damaged product or incorrect product from what you ordered, in addition to the above refund, we will refund to the form of payment that you used for the product purchase, the original shipping fees we received from you at the time of purchase. This damage fee will be automatically charged to the credit card that you used to rent the product. All returns must be in sellable condition (e.g., price stickers removed). Expand more similar stores that offer free returns & exchanges, (Optional) Include a photo to illustrate your review of Macmillan's free returns & exchanges, Based on our records, Macmillan does not currently offer free shipping policies. Check the, No. PLEASE NOTE THAT OUR SITE MAY NOT BE AVAILABLE AT TIMES SUCH AS FOR ROUTINE MAINTENANCE. Return & Exchange Policy We want you to be as happy as possible with your Hilary MacMillan purchase. Student Store > I forgot to return my rental textbook by the due date. Zoe Slocum. Promotional codes cannot be applied to digital textbooks/e-books. Bookseller Services - Macmillan Macmillan Returns Processing for Customers of H. B. Only books in new, sellable condition the same as originally shipped to the customer will be credited. Based on our last check on January 19, 2023, Macmillan was not offering in-store pickup. position: relative; Please note: credit cards are the only acceptable form of payment to: i) place an order to rent Physical Product; or ii) rent and/or purchase a bundle containing Physical Product rental. INFORMATION ABOUT EQUAL OPPORTUNITY IN THE US here. Get Help | FAQs and Answers | Macmillan Learning Student Store Policy. Based on our last check on January 19, 2023, Macmillan was not offering international shipping policies. Become a verified brand rep for Macmillan and amplify your brand's voice on Knoji. See also the Section on Limitation on Returns; Abuse of Return Policy. Can I get an extension? Each return must contain a packing list and a copy of the original Return Authorization (policies 1 and3) and any applicable chargeback paperwork. Macmillan offers 6-month subscriptions for e-books as well as the option to purchase for unlimited access. list-style-type: lower-roman; Plymouth, MI 48170, Within 12 months of invoice date and 90 days of authorization date, Return Authorization Number and box number (1 of 2, 2 of 2)must be written on outside of boxes, Unacceptable returns may be refused or sent back at customer's expense, Strong boxes (275 lb test), no packing peanuts or shredded paper, Packed correctly (see our shipping guidelines below), Shrink wrap is still intact for packaged titles, Returned quantity exceeds authorized amount, Required information not on outside of box. You must provide accurate and complete billing information at the time of your order, e.g., name, address, telephone number and valid form of payment. All returns must be prepaid. Our refund and return policy template is free and helps businesses like yours display a comprehensive, easy-to-read policy in just a few clicks. Requests made after this time will not be eligible for a refund or replacement and rental orders will still be subject for return at the end of the rental period. Promotional codes cannot be applied to any digital-only bundles. Modified: August 2022 Get help and learn more about Hilary MacMillan return shipping, exchange and refund policy. Limit cartons to 45 lbs. If you fail to pay according to this agreement and the terms on the Site, we and/or our billing agent may without waiver of our other rights and remedies: a) charge you interest at a rate of 1.5% per month or the maximum amount allowed by law; b) terminate or suspend your License to Access; c) charge you a re-instatement fee (if applicable); d) charge you any and all collection fees, legal fees and court fees related to collecting on your overdue account; and/or e) call you on your phone number, including wireless, text you, or use pre-recorded or artificial voice messages or an automatic dialing service to contact you by text or phone, which may result in wireless or texting charges to you under your plans. Discovering New Points of Differentiation - Harvard Business Review Does Macmillan guarantee items with a free return policy? If used, it may have normal wear and tear on it, including handwriting and highlighting, but it will be in usable condition, as reasonably determined by Macmillan. Physical product/print book purchases You can only return your unused purchased item(s) for a refund of the purchase price we received (excluding shipping fees) if we receive your refund request via your Macmillan My Account Page within 21 calendar days of your purchase and we receive your returned product within 30 calendar days of purchase in the same condition as we provided it to you. Back to top Promotional codes cannot be applied when any shipping method other than standard shipping is selected (e.g. Refund requests for digital products must be submitted via the My Account page within 14 calendar days and access to the product will no longer be available immediately upon initiating a refund request. Macmillan Learning :: Login Credit Memo Discrepancies: At the end of the extended due date term, if we have not received the product back by the extended due date, we will charge your credit card the full list price for the product listed on our Site at the time of the rental, but will deduct the rental fee and late fee we already received from you for the unreturned rented product.If you return a rental product to us after the extended due date, we will not refund you and we will not send the product back to you. Here at Noble Macmillan, we strive to make sure all our products are dispatched in the best possible condition. If we do not receive payment from your credit or debit card issuer for any orders, you shall pay any amount due to us upon request in any form we request. It may or may not be in new condition. Rent or Buy Textbooks | Macmillan Learning Student Store 2 min read. All Rights Reserved. View full policy Marketing asset 0 Get Help. Once you check out, you'll receive an email with a link to your course. See also the Section on Limitation on Returns; Abuse of Return Policy. Returns address: Hayden-McNeil Returns Center, 46201 Five Mile Rd, Dock 13/14, Plymouth, MI, 48170. You can only return your unused physical purchased item(s) for a refund of the purchase price we received (excluding shipping fees) if we receive your refund request via your Macmillan My Account Page within 21 calendar days of your purchase and we receive your returned product within 30 calendar days of purchase in the same condition as we provided it to you. PDF Macmillan Returns Processing Q&Q A book with any type of proprietary or secondary sticker or label applied (e.g., price or bar code stickers, rental or used stickers) will be considered as not being in saleable condition and will not be eligible for credit.

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